FAQ

You can sell any number of products on your site, from just a few items to thousands.

Yes, you are able to have unlimited downloadable products.

Yes, absolutely. For a list of the payment gateways currently supported by Shop Server please see click here

As long as you have a secure server then you can take credit card details directly on your site. Shop Server includes strong encryption when storing credit card details. However, please note that you should ensure the overall security of your server and, preferably, invest in a firewall.

Yes. Shop Server includes advanced customer management with completely configurable account levels. Each account level can have set default discounts and display settings. In addition to this the customer management integrates seamlessly with products and sections allowing you to turn off products or sections from some customer account types, set different pricing on products, allow different payment methods or shipping methods. You can even go down to the product variation level and only allow some variations depending on the customer account type.

You won't find a more complete multi-language system available! Not only can product information be in whatever languages you choose but also product options, shipping options, payment methods and, should you want to, you can also configure the email templates to be multi-language. In addition the default templates with Shop Server are setup for multi-language and different language versions of any text can be quickly entered via. the administration system. Finally, Shop Server is intelligent in its use of multi-language - if an alternative language version of any information does not exist, the base language for your store will be used.

Shop Server is fully multi-currency. Currencies can be entered directly or calculated via. exchange rates and you can have as many currencies available in your store as you like. In addition there are options to prevent customers checking out in certain currencies should you need to.

Absolutely. You can quickly and easily show products in as many different sections of your store as you would like to.

Yes, Shop Server includes a feature-rich search function. This allows you to select which fields should be searched on when a customer does a search, whether or not the system should search sections as well and an option to automatically forward the customer to a product page if there search only finds one product. In addition the front end has an advanced search facility that allows the customer to limit pricing and change the order of results. Of course all search results pages have buttons for ordering by product code, product name and price (should you wish to have them available).

Yes, Shop Server includes this functionality so you can present other products a customer might be interested in on product pages. In addition Shop Server includes a 'Recommended Products' feature that examines the order database to see what other products people who brought the viewed product also purchased and will display these as well.

A merchant account enables you to accept credit cards as payment for the purchase of goods and services. There are different types of merchant accounts. For example, if you have a traditional “brick and mortar” store, you can get a retail merchant account. If you want to accept credit cards on your Web site, you will need a specialise type of merchant account known as an “Internet-ready” merchant account.

Internet-ready merchant accounts enable you to handle Internet transactions in "real time" without any human intervention. Because the risk of credit card fraud is greater when you are accepting credit cards over the Internet, these specialised merchant accounts also provide additional checks that can significantly reduce the chance of credit card fraud. Once the transactions are processed, the merchant account provider transfers the funds received from the credit card transactions from your merchant account to your bank account.

A number of companies offer Internet-ready merchant accounts. You are free to choose any merchant account provider, as long as they support one of the following payment methods:

SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorised users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special “certificate key” and then decrypted with another key after it has been transmitted.

When users access a site secured with SSL using either Netscape or Internet Explorer, a symbol displays in their browser windows indicating that the site is secure.

An SSL Certificate, or a digital certificate, is an electronic document that contains the information necessary to establish a secure SSL connection. When used in credit card transactions, the Web site collecting the credit card information and the site to which the information is being transmitted must both have an SSL Certificate.

E-Unique can provide both the secure server and secure server certificate needed to support SSL.

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